Refund policy

Refund and Return Policy

We want you to love your Furvex product. If something isn't right, here's how we handle it:

Returns

You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at jzambranom888@gmail.com with photos of the issue. We'll cover the cost of a replacement or a full refund - no return shipping needed on our end.

Change of Mind

If you simply changed your mind, you're welcome to return the item within the 30-day window, but the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund.

Contact

Questions about a return or refund? Email us at jzambranom888@gmail.com.